Insights

Practical insights based on real-world experience — written by operators for operators.

Why White Glove CX Scales Service Platforms
Customer ExperiencePlatform Growth

Why White Glove CX Scales Service Platforms

Average service may keep customers—but white glove CX creates referrals, loyalty, and multiple expansion. Learn how CX drives growth in service platforms and why it matters for operators and investors alike.

Scaling a Services Platform: Five Pillars to $100M
Platform GrowthPrivate Equity

Scaling a Services Platform: Five Pillars to $100M

Some platforms stall at $20M–$30M. Learn why—and how disciplined playbooks in acquisition, ops, tech, and CX create $100M platforms with exit-ready value.

Exit Strategy Day One: How PE Creates Value
Private EquityExit Strategy

Exit Strategy Day One: How PE Creates Value

Exit outcomes are engineered, not discovered. Learn how private equity creates value in service platforms by driving recurring revenue, CX, and operational scale from Day One.

Execution that Drives PE Value
Private EquityExecution

Execution that Drives PE Value

Investors don't just buy revenue—they buy execution discipline. Learn how hiring, training, CX systems, and operational discipline expand margins and drive higher multiples in PE-backed platforms.